LEGAL NOTICE
Privacy Policy
Last updated: 14 June 2026
This Privacy Policy explains how Ryan's Custom Garage collects, uses, stores and protects personal information when you use our website, contact us, request a quote, book a service, buy products, or interact with us through email, phone, WhatsApp, Instagram or other linked channels.
1. Who We Are
Ryan's Custom Garage ("RCG", "we", "us" or "our") is an automotive customization studio offering car audio, wraps, paint protection film, detailing, body kits, accessories and related services. For privacy questions, rights requests or complaints, contact us at hello@ryanscustomgarage.com.
2. Information We Collect
We collect only the information needed to respond to you, prepare quotes, provide services, complete orders and keep our records accurate.
- Contact details such as name, phone number, email address, Instagram handle or WhatsApp profile information.
- Vehicle details such as brand, model, variant, registration details if needed for fitment or invoices, and your requested modifications.
- Enquiry details such as budget, selected services, product interests, appointment preferences, messages and shared media.
- Transaction and service details such as invoices, estimates, payment references, delivery details, warranty records and job-card notes.
- Technical website data such as device type, browser, approximate location from IP address, pages visited and basic logs needed for security and site performance, where such logging is enabled.
3. How We Use Information
- To respond to enquiries, create build recommendations, prepare estimates and schedule appointments.
- To source products, check compatibility, install or deliver services, manage warranty support and handle after-sales communication.
- To send updates related to your quote, booking, order, service or requested follow-up.
- To maintain business, tax, accounting, safety, fraud-prevention and legal records.
- To improve our website, catalogue, services and customer experience.
- To send promotional updates only where permitted or where you have chosen to receive them. You can opt out at any time.
4. Legal Basis And Consent
We process personal information when you request our services, give consent, enter into a transaction with us, or when processing is necessary for legitimate business purposes, legal compliance, safety, fraud prevention or dispute handling. Where consent is required, you may withdraw it by contacting us, subject to information we must keep for completed work, invoices, legal obligations or dispute records.
5. Cookies, Fonts And External Links
This website is designed as a static showcase and catalogue experience. It does not intentionally set advertising cookies or run payment processing inside the website. The site may load third-party resources such as fonts, media, social links, WhatsApp, Instagram, email clients or map/payment tools if added later. When you open those services, their own privacy policies apply.
6. Sharing Information
We do not sell personal information. We may share information only when needed for:
- Product sourcing, installation, delivery, payment, accounting, hosting, communication, warranty or support providers.
- Professional advisers, insurers, law enforcement, regulators or authorities where required by law or to protect rights and safety.
- Business transfers, if the garage, website or relevant assets are reorganized, merged or transferred.
7. Data Retention
We keep personal information only for as long as needed for the purpose collected. Enquiry records are generally kept while the enquiry is active and for a reasonable follow-up period. Service, invoice, warranty, tax and dispute records may be kept longer where required by law or business records practice. When information is no longer needed, we delete, anonymize or archive it securely.
8. Security
We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, loss or alteration. No website, email, social platform or messaging channel is completely secure, so avoid sending highly sensitive information unless it is necessary for your service request.
9. Your Choices And Rights
Depending on applicable law, you may request access to your personal information, correction, updating, deletion, withdrawal of consent, grievance redressal, or nomination of another person to exercise rights where permitted. To make a request, email us with enough detail to identify you and the information involved. We may need to verify your identity before acting on a request.
10. Children's Privacy
Our services are intended for vehicle owners, customers and automotive enthusiasts. We do not knowingly collect personal information from children for marketing or sales. If a child has provided personal information, a parent or guardian can contact us to request review or deletion.
11. Updates To This Policy
We may update this Privacy Policy when our website, services, tools or legal obligations change. The latest version will be available from the footer link on this website with its updated date.
